What information do we collect?
Under data protection legislation we are legally defined as the “Data Controller” of the personal information that we collect about you. As a data controller we have a number of legal responsibilities concerning how we collect, use and share your personal information. During the course of our business, we may collect the following personal information:
- Contact information you provide to us including name, email address, postal address and phone number.
- Details of your bank account.
- A record of our correspondence and, if you contact us, we may keep a record of that correspondence.
- Sales and services information including details of the services we have provided to you and of any transactions that have been made between us.
- Information related to event attendance.
- Results of customer satisfaction surveys.
- Information relating to your creditworthiness.
- Information relating to payments outstanding and received.
- Anti-fraud information.
Why do we collect this information and how do we use it?
We require this information to provide you with effective and efficient building control services; in particular, we require the information:
- to produce quotation information and register projects
- to administer our services, including handling your requests, communicating with you, carrying out the obligations that arise from any contracts entered in to between you and ourselves, to make payments to or receive payments from you (where applicable)
- to maintain records as part of our service to clients
- to improve our products and services
- to send you information relating to CPD and business send email newsletters and CPD event invites to business contacts and those who have opted in to receive such communications.
- to comply with legal and regulatory obligations.
What legal grounds do we have to process your information?
We only process your personal information where we have legal grounds to do so. The legal grounds we rely on are that processing is necessary for:
- Our legitimate business interests or those of a third party and these interests are not overridden by your interests or fundamental rights and freedoms in relation the protection of your personal information. Our performance of a contract made with you, this includes our providing you with products or services and our taking steps at your request towards, and in anticipation of, providing you with products and services.
- Where your express consent has been given to send relevant marketing material.
- Our compliance with legal or regularity obligations.
How do we obtain your consent to collect and process your information?
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to supply you with information about our business and its services, you provide your consent to us to process information that may be personal information. Sometimes you might give your implicit consent to process your information, for example where you send us a message by email for which you would reasonably expect a reply.
How long do we keep your personal information?
We will continue to hold and process your information until you withdraw your consent for us to do so or until it can be reasonably assumed that your consent no longer exists. The exception to this is where we have a legal obligation to retain and process your personal information to comply with our legal or regularity obligations.
How do we keep your information secure?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
What rights do you have in relation to your personal information?
Unless subject to an exemption (under the GDPR) you have the following rights with respect to your personal data:
- The right of access: you are entitled to know what information we have regarding you
- The right to rectification: you are entitled to have the information regarding you corrected if it is inaccurate or incomplete
- The right to erasure: you have the right to request we remove your personal information
- The right to restrict processing: you have the right to block or suppress processing of your information we manage
- The right to data portability: you are able to transfer or copy your information from one IT environment to another, safely and securely
- The right to object: you may object to how we manage your information by contacting us
- The right to lodge a complaint: you can lodge a complaint with the Information Commissioners Office (ICO).
We do not undertake any automated decision making and/or profiling.
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Is your personal information shared?
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. If you have received a communication from us, your personal information is either listed with us as someone who has expressly shared this for the purpose of receiving information in the future, or you have an existing relationship with us as an agent or client.
We confirm that all personal information held by us will remain in the European Economic Area (EEA). We will not transfer any personal information outside of the EEA.
We may permit selected third parties to use your personal information for the purposes detailed in “Why do we collect this information and how do we use it?”, however those third parties will be subject to an obligation to process your personal information in compliance with the same safeguards that we deploy.
What rights do you have to access the personal information held?
You have the right under EU regulation to see what information we hold about you. If you want to exercise this right, please make an application to us in writing or contact us by email with a request regarding any or all of your rights. We may ask you to provide us with sufficient information so that we can be sure of your identity.
If you would like to unsubscribe from any of our communications please contact firstname.lastname@example.org or call 01780 460464 If you believe that any information we are holding is incorrect or incomplete, please contact us immediately.
Who do you contact for more information?
Quadrant Building Control,
11 Red Lion Street,
Lincs PE9 1PA
Telephone: 01780 460464